Refund & Revision Policy

Because every SongAngels order is created specifically from information provided by the customer, our cancellation, revision and refund terms differ from those for non-personalized products.

Please review this policy before placing your order. Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable consumer protection law.

Before production begins

You may request cancellation for a full refund if production has not yet begun. Contact us as soon as possible at hello@songangels.com.

Once lyric development, production or other personalized creative work has begun, the order can no longer normally be cancelled because of a change of mind.

Our 30-day Song Promise

Please contact us within 30 calendar days after delivery if something important appears incorrect or materially different from the information submitted with your order.

The 30-day period is a window for reporting eligible issues. It is not an unconditional 30-day money-back guarantee.

One included revision

Each order includes one reasonable revision. The revision may cover:

• incorrect names or factual details;
• reasonable pronunciation corrections;
• limited lyric wording adjustments;
• reasonable adjustments where the delivered song materially differs from the genre, vocal preference or creative direction selected during the order process.

Revision requests must be submitted within 30 calendar days after delivery and should clearly identify the requested changes.

What the included revision does not cover

• a completely new story or recipient;
• a complete rewrite based on information that was not included in the original order;
• a change to a completely different genre after delivery;
• multiple alternative versions of the same song;
• substantial changes caused by incomplete or inaccurate information submitted by the customer.

Additional or substantial changes may require an additional fee. Any fee will be disclosed before extra work begins.

Refund eligibility after production begins

Because completed songs are personalized digital products, refunds are not normally provided because of a change of mind or subjective musical preference after production has begun.

A full or partial refund may be available when:

• we are unable to deliver the purchased song;
• the delivered song materially fails to reflect the information or options submitted with the order and we are unable to correct the issue through the included revision;
• the same order was charged more than once;
• a refund is required under applicable law.

We may first offer a correction, replacement file or revised version when that reasonably resolves the issue.

Technical delivery problems

If an audio file, lyric file or private listening link is missing, damaged or inaccessible, contact us and we will repair, replace or resend it at no additional charge.

How to submit a request

Email hello@songangels.com and include:

• the name used for the order;
• the order email address;
• the order number, when available;
• a clear description of the issue or requested correction;
• any screenshots or files that may help us review the request.

Approved refunds will be returned to the original payment method. Processing times may vary depending on the payment provider or bank.

Policy updates

We may update this policy from time to time. The version displayed when an order is placed will generally apply to that order, subject to applicable law.

Last updated: July 14, 2026